Toastmasters Europe - IT Support Team    IT Support Team
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easy-Speak Training

District 59 Belgium, France, Luxembourg, Netherlands, Monaco

District 95 Denmark, Germany, Norway, Sweden

District 107 Andorra, Portugal and Spain

District 108 Estonia, Finland, Latvia, Lithuania and Poland

District 109 Austria, Bulgaria, Cyprus, Greece, Italy, Lichtenstein, FYR Macedonia, San Marino, Switzerland and Vatican City

District 110 Croatia, Czech Republic, Hungary, Rep. of Moldova, Romania, Slovakia and Ukraine

District U Undistricted Clubs in Europe


Support and development of easy-Speak is a user-driven project, and all developments and enhancements come from users like you! Here is your chance to be part of this project in one or more of the ways outlined below. Contributions from users like you keep the project vibrant, alive and on the path of progress.

What can you do to keep easy-Speak going? Read on...

How You Can Help?

You learn a lot about database systems and it's fun to be part of the support team for easy-Speak.  We have meetings on Skype regularly and each member takes on certain tasks and responsibilities.  Here is an overview of roles for team members to have:

  1. District IT Manager 
    1. Chair regular Support Team conference call meetings
    2. Coordinate support and
    3. Represent the Team to the rest of the district executive committee.
    4. Represent the Team to the easy-Speak Development Team
    5. Maintain the Team’s member list and coordinate the recruitment of new members.

Other roles for members of the Support Team in each District

  1. Help Desk Coordinator
    1. Maintain a duty roster for both help forums
    2. Ensure all remaining topics are relevant and accurate by purging out-of-date topics
  2. Training Media Coordinator
    1. Ensure existing training media, such as a library of screen-casts in various languages, is up-to-date and easy to find online
    2. Coordinate development of new media
  3. Club PR Portal Support
    1. Monitor that all clubs have up to date PR pages
    2. Be available to answer questions about formatting pages and using social media links to maximize search engine recognition
    3. Keep track of good examples of club pages to use in trainings
  4. Non-Club PR Portal Support
    1. Monitor the district, as well as all area and division PR Portals for quality and points of improvement.
    2. Provide support to district officers for formatting and editing the pages
    3. Support district officers with blogging and leveraging social media to maximum effect
  5. New Club Coordinator
    1. Ensure all prospective and chartered clubs are listed in the system either as ‘summary’ or as ‘active’, and with at least one contact person for prospective clubs and at least the three area council members for each chartered club.
    2. Provide orientation for new clubs to start using the system either as a ‘summary’ or as an ‘active’ club.
    3. Monitor the database and ensure all closed clubs are listed as ‘dormant’.
  6. Conference Support
    1. Support all non-club units to set up conference pages on easy-Speak

The District IT Manager has the user status of “Toastmasters Administrator.”  The other Support Team members have the status of “District Administrator”:

  1. Toastmasters Administrators
    Has global IT Support permissions over the whole database
  2. District Administrators
    Has global IT Support permissions within their district



How Did easy-Speak Start?

From humble beginnings, it grew and grew....

Since 2006, the easy-Speak online tool has played an important role in the success of Districts 59, 95, 71, 91, and most other districts around the world. It is a tool for administration, and for communication between clubs and their district leaders. Since 2011, the tool also has included free public relations pages for each club. To ensure the reliability, stability and long-term continuity of the support activities, the leadership of the Support Team itself has become more formalized.

Back in the beginning, the 'founding father' of easy-Speak, Malcolm Warden in England, gave District 59 its own installation of the system. D59 started with just a few pioneer volunteers helping to set up and maintain the district's own installation of the easy-Speak tool on (formerly Hundreds of clubs in other districts around the world use easy-Speak, too, but on a different database server. Those early support volunteers were Jeanette Aronsson, Ivan Aksenov, Bill Monsour, Kai Steinbach, Tuire Vuolaswirta and Ellen Hermens.

In Toastmasters year 2011-2012, a group of volunteers from all divisions of District59 were assembled into a Support Team made up of System Administrators and Toastmaster Administrators. The Support Team provided assistance to the users by promoting easy-Speak, training users, answering user’s questions, and performing routine maintenance on District 59’s installation of the easy-Speak tool, one of three installations in the world. In addition, the Support Team coordinated with the Development Team by referring problems to the team and announcing upgrades to the installation.

In summer 2012, certain tasks were delegated to Support Team members. Like in a club’s executive committee, tasks were delegated to users who were not then members of the Support Team, but who might have joined the Team later. Come Spring, new members of the Team were invited to join the Team to replace those that were leaving. Team members were asked to commit to at least two years of service.

In summer 2014, we appointed a District IT Manager to coordinate the support team in each district, coordinating support and training activities in their district.  They can be reached at D59ITManager at gmail dot com and D95ITManager at gmail dot com. 




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